1. About Us
Pizza Financial Services Limited, also trading as Pizza and Pizza Insurance Services (registered in England, company number 13712059) of 124 City Road, London, EC1V 2NX is an independent insurance intermediary, authorised and regulated by the Financial Conduct Authority (firm reference number 1017403). You can check this at www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
2. Our Services
As an insurance intermediary, we act as your agent. We also have relationships with insurers and act for them in a limited capacity. Some insurers allow us to set the premium required and may have also provided us with claims-handling authority.
Details are outlined below:
Arranging Your Insurance Policy
We provide quotes, sell, and administer policies on a non-advised basis, meaning you will not receive advice or a recommendation from us. We will provide you with information about the products and you will need to make your own choice about how to proceed. Optional add-ons may be available.
Claims Handling
You must report any incident as soon as possible, regardless of fault or intent to claim. To report an incident, call our claims team on 0800 XXX XXX (available 24/7) or check your policy documents for reporting details.
3. How We Are Paid
We typically earn a commission from the premium you pay for your insurance policy.
- Variable Rates: Commission rates vary and do not always reflect the level of work we perform.
- Additional Income: We may also receive income based on the profitability or volume of business with an insurer.
- Other Services: Commission may be earned for arranging instalment payments through premium finance providers or other service providers.
You have the right to request details about any earnings we receive in connection with the policies, products, or services you purchase from us at any time.
4. Fees & Charges
We apply individual services charges to cover the costs of administering your insurance policy:
| Type of charge | Amount |
| Arranging a new policy | £60 |
| Arranging the renewal of a policy | £30 |
| Making a change to the policy | £15 |
| Cancellation of a policy | £40 |
Where an insurer does not pay us a commission an additional charge may be levied. We will advise you of the monetary amount of any such charge before you purchase or renew the policy.
5. Your Duty of Disclosure
When applying for and buying insurance, it is your responsibility to take reasonable care in providing complete and accurate information and answer all questions honestly. This duty falls under the Consumer Insurance (Disclosure and Representations) Act 2012. Incorrect information may invalidate your insurance policy and could result in one or more of these outcomes:
- A change to the premium;
- A change to your insurance cover or to the terms and conditions;
- Your policy being cancelled;
- Your policy being declared void;
- Claims not being paid in full or at all.
Please take the time to thoroughly review your policy documents and report any errors or inaccuracies without delay. You must also notify us promptly of any changes during the policy term or renewal.
6. Verification, Identity Checks and Fraud Prevention
To protect against fraud and verify the information in your insurance application, we and the insurers may conduct searches using external databases which, for example, hold information about your insurance and claims history, driving licence information, credit reference agencies and the electoral roll. You may also need to provide additional proof of identity including pictures of your driving licence and a photo of yourself for comparison matching or a no-claims bonus proof (to be obtained by you, from your previous insurer and submitted within 14 days of your policy start date).
These checks may be processed automatically by electronic means and may affect pricing or our ability to provide an insurance quote. Most checks are completed before purchase, but if inaccuracies or misrepresentations are identified after the policy begins this may invalidate your insurance policy and could result in the outcomes stated in section 5. Your Duty of Disclosure.
If cancellation is necessary, we may propose an alternative policy with a different insurer. You will receive 7 days’ notice and can discuss other options with us.
If the policy can continue, we will amend it and notify you of the changes depending on your payment terms:
- Instalments: Payments will adjust, and the finance provider will inform you before the next payment.
- Full Payment: Adjustments will be debited automatically under continuous payment authority with 7 days prior notice.
7. Cancelling Your Policy
Cancellation terms apply to all policies, whether cancelled at your request, by us, or by the insurer.
Why We Might Cancel
We or your insurer may cancel your policy and apply standard fees for reasons including but not limited to:
- Misrepresentation: Providing incomplete, incorrect, or false information.
- Changed Circumstances: The insurer is unable to continue providing cover.
- Missing Documentation: Failure to submit requested documents.
- Payment Issues: Missed instalments (see section 9. Paying by Instalments).
Fees and Costs
Our costs stay the same regardless of when you cancel, therefore our fees remain consistent throughout your policy. If you cancel at any time after cover has commenced, including during the 14-day cooling-off period, the following will apply:
- The insurer’s pro-rata amount for the time you were covered.
- The insurer’s administration fee.
- Our cancellation fee of £40.
- Any other applicable service charges incurred during your policy term.
- The premium finance provider’s administration fee (when paying by instalments).
If a claim has been made, or an incident has occurred that may lead to a claim, you may not be entitled to a refund of the premium from the insurer. When paying by instalments, any remaining balance may be due in full.
Payments and Additional Products
- If the insurer’s refund is insufficient to cover the outstanding premium or charges, you will be required to settle the remaining balance with us.
- Optional add-ons may not be eligible for a refund if cancelled.
8. The Slice Back
Slice Back is an offer that reimburses a percentage of the insurer premium for the core motor insurance product from the expiring annual insurance period, provided there have been no fault claims during that period. Additional product premiums, fees and finance charges are excluded but it includes any premium adjustments during the annual policy period. Please refer to our Slice Back Terms and Conditions.
9. Paying by Instalments
You may choose to pay your premium through an initial payment followed by monthly instalments, subject to our agreement, if so, we act as a credit broker, not a lender. This requires you to enter a credit agreement with our chosen finance provider who will perform anti-money laundering checks and may use credit scoring, credit reference agencies, and automated decision-making. If your application is not approved by the finance provider (assessed post-purchase), they cannot offer financing. We will then discuss alternative payment options with you.
Payment Defaults
If a payment is missed, the following may apply:
- Default charge from the premium finance provider.
- Cancellation of your policy.
If your financial situation has changed since you purchased the policy and you now have difficulty paying the instalments, please contact us to discuss further.
Cancellation of Premium Finance
If your premium finance agreement is cancelled for any reason, contact us immediately.
Cancellation of the premium finance agreement may result in:
- Interest charged on outstanding amount.
- Recovery of any fees and charges we incur.
- Collection of balance from the card details held on file.
- Recovery through third-party debt agency.
Third-Party Payments
If another person is paying your initial payment or instalments, it remains your responsibility to ensure all payments are made in full and on time. Please share the payment details and terms and conditions with them.
Claims and Premium Finance
If a claim has been made, or an incident has occurred that may lead to a claim, you may not be entitled to a refund of the premium from the insurer. When paying by instalments, any remaining balance may be due in full.
Policy Amendments
If you make changes to your policy that result in a change to your premium, the following will apply:
- Additional premium: the extra amount may be due in full or paid partially, with the remainder added to your instalments.
- Return premium: the reduction will be equally spread across your remaining instalments.
10. Protecting Your Money
All premiums are held under risk transfer in an insurer premium trust account. We act as agents for the insurers until the funds are forwarded to them. This ensures your money is protected and used solely for paying the insurers or intermediaries involved in arranging your insurance policy. Any interest earned on the trust account will be retained by us. If a refund is due, please allow up to 30 days for the insurer to process and return the funds to you.
11. Personal Information
We are dedicated to safeguarding your privacy and will only share your personal information when necessary to manage your policy or claim, comply with regulatory requirements, or meet legal obligations. Telephone calls may be recorded for training, quality assurance, and compliance monitoring.
To learn more about how Pizza handles your personal information or to exercise your rights under the Data Protection Act 2018, please view our Privacy Notice.
12. Continuous Payment Authority
By providing your credit or debit card details, you permit us to use a Continuous Payment Authority (CPA). This allows us to collect payments for mid-term changes, missed instalments, and any outstanding balances after your policy is cancelled.
The amounts collected may vary and will be taken on a date we determine. We will notify you in advance of any such payments, including the amount to be charged.
You may withdraw your consent for this authority at any time by contacting us. Alternatively, you can cancel it directly with your card issuer, but please inform us if you choose to do so.
13. Making a Complaint
We are committed to delivering excellent service and outcomes for our customers. If you are ever dissatisfied with any aspect of our service, please contact us at complaints@pizzainsurance.co.uk or view our Complaints Procedure.
If you remain unhappy after we have responded, you may refer your complaint to the Financial Ombudsman Service, provided you meet their eligibility criteria. Complaints must be submitted within six months of our final response. Contact details for the Financial Ombudsman Service:
- Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR
- Phone: 0800 023 4567
- Email: complaint.info@financial-ombudsman.org.uk
- Website: www.financial-ombudsman.org.uk
14. Financial Services Compensation Scheme (FSCS)
Our services are protected by the FSCS. If we are unable to fulfil our obligations, you may be eligible for compensation under the scheme, depending on the nature of the business and the specifics of your claim.
You can obtain more information about the FSCS at www.fscs.org.uk
15. Governing Law
The laws of England and Wales govern this agreement, and any dispute is subject to the jurisdiction of the English courts.
