Privacy Notice

Effective Date: 02/12/2024

Pizza Financial Services Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your Personal Information in compliance with the UK’s Data Protection Act 2018 and other applicable laws. Please read it carefully to understand how we handle your Personal Information.

1. Who We Are

  • Data Controller: Pizza Financial Services Limited
  • Registered Address: 124 City Road, London, EC1V 2NX
  • Contact for Queries: dpo@pizzainsurance.co.uk

2. What Personal Information We Collect

We collect Personal Information that you either provide directly to us on our website or via third-parties such as Price Comparison Websites when applying for a quote, creating an account, updating your policy or preferences.

Information You Provide:

  • Identity Information: e.g. full name, date of birth, gender, marital status, occupation, and driving licence photos.
  • Biometric Information: e.g. a photo of yourself submitted during your application.
  • Contact Information: e.g. home address, email address, and phone number.
  • Vehicle Information: e.g. make, model, registration, year of manufacture, and mileage.
  • Claims Information: e.g. details of current or past claims made within the last five years.
  • Driving Conviction Information: e.g. details of any driving convictions in the last five years.
  • Payment Information: e.g. payment card and bank account details.

Automatically Collected Information:

In some cases, we collect data automatically, enabling us to make decisions based on this information.

  • Subject Information: e.g. policy number, login details, transaction history, and voluntary inputs (e.g. contact forms or surveys).
  • Telephony & Communication Information: e.g. call recordings, emails, PizzaBot interactions, and text messages.
  • Fraud Information: e.g. information appearing in fraud databases.
  • Technology Information: e.g. IP address, browser type, operating system, and time zone settings.
  • Website Usage Information: e.g. how you use our website, products, or services (collected via cookies and tracking technologies).

Special Categories of Personal Information:

We generally do not process sensitive data (e.g. race, ethnicity, religious beliefs, or health data) unless necessary and with your explicit consent.

3. How We Use Your Personal Information

We will only collect your Personal Information for the following purposes:

  • Performance of an Insurance Contract: To administer policies, process claims, and fulfil our obligations.
  • Legitimate Interests: To improve our services, secure our systems, and prevent fraud.
  • Consent: For specific purposes, such as sending marketing communications (where you’ve opted in).
  • Legal Obligations: To meet regulatory or legal requirements.

4. Who We Exchange Personal Information With

We do not sell your Personal Information. However, for purposes outlined in section 3, we may exchange your Personal Information with:

  • Insurers
  • Vehicle database companies
  • Price comparison websites
  • Insurance administration companies
  • Premium finance providers
  • Fraud detection agencies
  • Claims management companies
  • Regulatory authorities

5. International Transfers

If we process Personal Information outside the UK, it will be protected in accordance with UK and European data standards.

Should your Personal Information be transferred to countries outside the UK and the European Economic Area (EEA) by us or our suppliers, we will take steps to ensure that appropriate security measures are implemented to safeguard your privacy rights.

6. How Long We Keep Your Personal Information

We retain your Personal Information only as long as necessary for the purposes for which it was collected, and including our statutory and regulatory requirements. Once no longer needed, your Personal Information will be securely deleted, in line with our data retention policy your Personal Information may be stored up to 7 years.

7. Your Personal Information Rights

Under the UK Data Protection Act 2018 (DPA) and the UK GDPR, you have the following rights:

  • Access: Request access to the Personal Information we hold about you.
  • Rectification: Request correction of inaccurate or incomplete Personal Information.
  • Erasure (Right to be Forgotten): Ask us to delete your Personal Information under certain conditions.
  • Restriction: Request limited processing of your Personal Information.
  • Personal Information Portability: Request your Personal Information in a machine-readable format to transfer to another controller.
  • Objection: Object to processing in certain circumstances.
  • Withdraw Consent: Withdraw consent at any time, where applicable.

To exercise your rights, contact us at dpo@pizzainsurance.co.uk. We will respond within one month.

8. Where We Store Your Personal Information

We store your Personal Information in secure cloud-based systems located within the UK.

If you have any concerns or further questions, please do not hesitate to contact us.